Terms and Conditions of Sale

In force as of January 1st, 2025.

Article 1 – LEGAL NOTICES

This website, accessible at the URL www.lescompagnonsdumiel.fr, is published by: Naturalim France Miel, a company with a capital of 1,986,564 euros, registered in the Lons le Saunier R.C.S. under number B 388 635 252, headquartered at Zone d’Activités Quartier Bel Air 39 330 PORT LESNEY (hereinafter referred to as the “Operator”).

The Site is hosted by Hostinger, 61 Lordou Vironos, Larnaca, CY, 6023 Cyprus, VAT: 10301365E, Phone: +357 22232364.

The Operator can be reached at the following phone number: +33 (0)3 84 37 80 20.

Article 2 – GENERAL PROVISIONS RELATING TO THESE GENERAL TERMS

The General Terms and Conditions of Sale (“General Conditions of Sale”, or “GTC”) apply exclusively to the online sale of products offered by the Operator on the Website.

The GTC are made available to customers on the Website where they can be consulted directly, and can also be communicated upon simple request by any means.

The GTC are binding on the customer, who acknowledges having read and accepted them before placing an order by checking a box or clicking on the button provided for this purpose. The validation of the order by confirmation constitutes acceptance by the buyer of the GTC in force on the date of the order, the retention and reproduction of which are ensured by the Operator.

Article 3 – PRODUCT DESCRIPTION

The Site is an e-commerce website selling honey and hive products (hereinafter the “Product(s)”) accessible to any natural or legal person using the Site (the “Customer”).

The Products presented on the Site are each accompanied by a description (provided by the supplier or accessible on the manufacturer’s site via a link on the Site) specifying their essential characteristics. Photographs illustrating products, where applicable, do not constitute a contractual document. Products comply with the requirements of current French law.

The Customer remains responsible for the conditions and consequences of their access to the Site, particularly via the Internet. This access may involve payment of fees to technical providers, such as Internet access providers, which remain at their expense. Furthermore, the Customer must provide and be fully responsible for the equipment necessary to connect to the Site.

The Customer acknowledges having verified that their IT configuration is secure and in working order.

Article 4 – CREATION OF THE CUSTOMER AREA

To place an order on the Site, the Customer must first create a personal customer area. Once created, to access it, the Customer must log in using their username and secret, personal, and confidential password. The Customer is responsible for not sharing their username and password in accordance with the PERSONAL DATA provisions of these General Conditions. Each Customer agrees to maintain strict confidentiality over the data allowing access to their customer area, recognizing that they are solely responsible for access to the Service via their username and password, except in cases of proven fraud. Each Customer further agrees to immediately inform the Operator in the event of loss, misappropriation, or fraudulent use of their username and/or password.

After creating their personal customer area, the Customer will receive an email confirming its creation.

The Customer agrees upon registration to:

• provide true, accurate, and up-to-date information at the time of entry into the service registration form, and in particular not to use false names or addresses, or names or addresses without authorization.

• keep registration data updated to ensure its accuracy at all times.

The Customer further agrees not to make available or distribute unlawful, objectionable (such as defamatory or identity-theft information), or harmful content (such as viruses). Otherwise, the Operator may suspend or terminate the Customer’s access to the Site at their sole fault.

Article 5 – ORDERS

The Operator strives to ensure optimal availability of its Products. Product offers are valid within the limit of available stocks.

If, despite the Operator’s best efforts, a Product becomes unavailable after the Customer’s order, the Operator will inform the Customer by email as soon as possible, and the Customer will have the choice between:

• delivery of a Product of equivalent quality and price to that originally ordered, or

• a refund of the price of the ordered Product within thirty (30) days of payment of the sums already paid.

Except for the refund of the price of the unavailable Product if requested by the Customer, the Operator is not liable for any cancellation indemnity, unless the non-performance of the contract is personally attributable to them.

Unless otherwise stated in these General Conditions and without prejudice to the right of withdrawal provided by applicable law, Customer orders are firm and final.

When placing an order, the Customer must select the chosen Products, add them to their cart indicating the selected items and desired quantities. The Customer can check the details of their order, the total price, and return to previous pages to correct cart contents before validating.

The Customer undertakes to read the GTC in force before accepting them and confirming delivery terms and potential fees prior to payment. Order confirmation implies acceptance of the GTC and forms the contract.

The GTC are available at any time in the Website footer under “GTC”.

Contractual order information (including order number) will be confirmed via email in due course and at the latest upon delivery. The Operator strongly advises the Customer to print and/or archive this order confirmation. A digital invoice is available in “My Account” and sent by email once payment is received.

Any email sent to the Customer regarding an order will be sent to the email address used to log into their customer area.

The Operator reserves the right not to validate an order for any legitimate reason, particularly if:

• The Customer does not comply with the GTC in force at the time of order;

• The Customer’s order history shows unpaid amounts from previous orders;

• A previous order is subject to an ongoing dispute;

• The Customer failed to respond to an order confirmation request sent by the Operator.

The Operator archives sales contracts in accordance with applicable legislation. Upon request via our contact form, the Operator will provide a copy of the contract.

Any modification to an order by the Customer after confirmation is subject to the Operator’s agreement.

Information provided by the Customer during order placement (notably delivery name and address) is binding. The Operator cannot be held liable if an error delays or prevents delivery.

The Customer declares having full legal capacity to enter into these General Conditions. Registration is open to legal adults and minors acting under parental supervision. Registration is strictly personal.

Article 6 – PAYMENT METHODS AND SECURITY

The Customer expressly acknowledges that any order placed on the Site involves an obligation to pay.

The Operator reserves the right to verify the validity of the payment prior to shipping by any necessary means.

The Operator accepts the following online payment solutions:

• PayPal

• Credit / Debit card

• Bank transfer

• Cheque

Payment conditions:

• Card payment: Executed directly on secured bank servers using SSL encryption. Bank details do not transit through the Site. The order is processed once accepted by the bank.

• E-wallet (PayPal): Allows secure payment using an existing e-wallet account without sharing bank details.

• Cheque payment: Available for accounts with banks established in France. Orders are processed upon receipt and clearing of the cheque.

• Bank transfer: Account details and order references are provided during checkout. Orders are processed within 48 hours maximum following transfer receipt.

Article 7 – PAYMENT OF PRICE

Product prices in effect during the order are indicated in Euros (€) including all taxes (TTC), excluding delivery fees. Prices are payable in full after order confirmation.

Delivery fees, if applicable, are added and displayed separately prior to order validation.

Article 8 – FORMATION OF THE CONTRACT

The contract is formed upon the Customer clicking “Order with obligation to pay”. This action constitutes an irrevocable and unreserved acceptance of the order.

The Customer may cancel the order by registered letter or durable medium in case of:

• delivery of a non-compliant Product, subject to visual proof provided within 24 hours of receipt;

• delivery exceeding the deadline or 30 days post-contract, after formal notice remaining unfulfilled;

• unjustified price increases not related to public regulations or recognized adverse harvesting conditions.

Article 9 – RETENTION OF TITLE

The Operator remains the exclusive owner of the ordered Products until full payment of the price and shipping costs is received.

Article 10 – SHIPPING AND DELIVERY

Online sales are reserved for consumers residing in France or European Union member states.

Delivery options include:

• Direct pick-up at the Mouchard store

• Home delivery

• Colissimo pickup points

• Mondial Relay

The Operator commits to delivering Products within a maximum of thirty (30) days following order receipt.

Upon receipt, the Customer must verify Product compliance. Any anomaly (missing/broken items, damaged packaging) must be reported on the date of receipt or the first business day following, via the Naturalim France Miel contact form.

Article 11 – RIGHT OF WITHDRAWAL

Principle and deadline: The Customer has fourteen (14) days to exercise their right of withdrawal without stating reasons or incurring penalties, starting from the day of Product receipt.

Exercise: Withdrawal can be submitted online via the “Renounce contract here” button in the customer area, via the standard withdrawal form, or by unambiguous declaration sent to: Naturalim France Miel – ZA Quartier Bel’Air – 39330 Port Lesney

Sealed Honey Jars (Food items):

• Unsealed/Intact jars: The right of withdrawal applies within standard conditions as long as the seal/tamper-evident band remains intact.

• Opened/Unsealed jars: Pursuant to Article L.221-28 5° of the French Consumer Code, the right of withdrawal cannot be exercised for goods unsealed after delivery for health protection and hygiene reasons.

Return terms: Products must be returned to Port Lesney within 14 days of withdrawal notice. Direct return costs are borne by the Customer.

Refund: Full refunds (including standard delivery fees) will be processed within 14 days of receiving the returned goods or proof of shipment.

Article 12 – CUSTOMER SERVICE

Customer service is reachable at +33 (0)3 84 37 80 20 (Monday to Friday, 9am–12pm & 2pm–5pm) or via the contact form.

Article 13 – INTELLECTUAL PROPERTY

All content on the Site (texts, images, logos, software, structure) is the exclusive property of the Operator and protected by intellectual property laws. Any reproduction or use without prior written authorization is strictly prohibited.

Article 14 – LIABILITY AND WARRANTIES

The Customer benefits from the legal guarantee of conformity (Consumer Code) and the guarantee against hidden defects (Civil Code).

Article 17 – PERSONAL DATA

For details regarding personal data processing, please consult our Privacy Policy on the Site.

Article 18 – REFERENCES

The Customer authorizes the Operator to mention their name and logo as a reference in communication materials.

Article 19 – GENERAL PROVISIONS

Applicable Law: These GTC are governed by French law. In case of disputes, Customers should first contact Customer Service to reach an amicable solution.